FAQ
Most frequent questions and answers
ABOUT THE BESPOKE NOTECARD
We provide two delivery formats you can choose from:
1 – Printed & Pen Written:
We will print, pen write and send your notecard to the specified address.
High quality front print using premium paper and ink.
Back message written by pen with real people calligraphy.
Plus, you will have access to the digital format.
2 – Digital
Notecard provided in digital format to download.
Instant access.
Print, write and send as you wish.
Your notecard will be printed in 5×7 inches standard size.
The digital version is also optimized for high definition in this size.
From experience, our customers find it a perfect standard size that can be easily send by normal mail and also framed to display as wall art.
For non-commissioned, ready to personalize notecards we do not work with other sizes at the moment.
Printed & Pen Written notecards are only delivered in 5×7 inches size.
For commissioned artwork services, we can work with other sizes attending your needs.
In this case you will have access to the digital file in the size you need.
Printed & Pen Written delivery of commissioned artwork notecards is also limited to 5×7 inches at the moment.
Please contact us for more details and to let us know about your requirements.
ABOUT THE PEN WRITTEN MESSAGE
Yes! We use over 20 real people calligraphies to pen write your message, in order to provide authenticity to your bespoke notecard.
Yes! The envelope is also pen written.
We worked with over 20 different people to come up with a method capable of recreating their real calligraphy.
We are also able to create digital models of real people calligraphies by leveraging artificial intelligence.
Unless recipients know your calligraphy very well, it will be hard to know the card wasn’t pen written by you.
Furthermore, the notecard envelope can have your return address and a real stamp.
The only branding we use is a small logo on the back of the card.
Even though, if you need private labelling, or create your own calligraphy, please contact us.
PRICING AND PAYMENT
Printed & Pen Written $12.80
Digital $4.80
Commissioned artwork upon request.
Yes. For Printed & Pen Written delivery, envelop, stamp and shipping costs are already included in the price.
We accept VISA, MASTER CARD and AMERICAN EXPRESS for payments.
Payments are delegated and processed through our partner Stripe (https://www.stripe.com), assuring all security aspects and legal compliance.
ABOUT SHIPPING AND DELIVERY
We usually print, write and send your order within 2 business days. It may take three business days on special dates (such as Christmas) where we have more than usual orders to deliver.
Your bespoke notecard is send via First Class postage from the US Postal Service (USPS).
Typically, the USPS delivers all mail to the continental US in 3-4 days.
More detailed delivered times can be found here:
https://ribbs.usps.gov/modernservicestandards/ssmaps/find_map.cfm (Use “852 Phoenix” for the 3-Digit ZIP and City”.)
Yes! We offer international shipments to over 180 countries. Please see more details here:
https://pe.usps.com/text/imm/immctry.htm
ABOUT RETURNS AND REFUNDS
Each bespoke notecard is made specifically to you and your specifications.
As a result, we unfortunately can not accept returns or refunds for personalized items.
However, if there is anything you do not love about your order please contact us to let us know.
We will do our best to resolve your situation.
While we do our best to guarantee your satisfaction during the whole process, DIDIENDO cannot be held responsible for:
- Spelling and grammatical errors provided by you or any proofreading. Of course, we will do our best to make you aware of any errors we may find, but this is out of scope of our responsibility
- Errors with recipient / return addresses provided by you.
To prevent the situation above, please double check your bespoke notecard before payment.
Also, DIDIENDO cannot be held liable for:
- Lost, stolen, damaged, or delayed mail in transit.
Once the stamped item has been delivered to the United States Postal Service, we unfortunately no longer have control over when it is delivered and cannot provide a status to when it arrives. These items are sent as first-class mail in an envelope and tracking is not provided.